Returns & Refunds

1. Eligibility for Returns:

• Items must be returned within 2 days of the delivery date.
• Items must be in their original condition, unused, and with all original packaging.
• Items damaged during shipping must be reported within 1 days of delivery.

2. Return Process:

• Contact our customer support team to initiate a return and obtain a return authorization number (RA).
• Pack the item securely in its original packaging and include the RA number.
• Ship the item to the specified return address at the customer’s expense.

3. Refunds:

• Once the returned item is received and inspected, a refund will be issued to the original payment method.
• Shipping charges are non-refundable unless the return is due to our error.
• Refunds may take [number] business days to process.

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team within [number] days of delivery with photos of the damage. 
   
• We will arrange for a replacement or issue a full refund, including shipping costs.

5. Exceptions:

• Certain items, such as perishable goods, custom-made items, or digital products, may not be eligible for return.
• Items returned without an RA number may be refused.

6. Contact Us:

For questions or assistance with returns, please contact our customer support team at [email address].